Aloha
Happy Holidays and welcome to the December 2022 edition of the Makaha Valley Plantation newsletter! The aim of this newsletter is to bring you the latest MVP news, project updates, and help build community here on the westside.
An Spectrum Internet Update from David Lapera
Aloha Makaha Valley Plantation Homeowners,
Great News! We are writing to inform you that your Board of Directors has voted to enter into a new bulk agreement with Spectrum to provide the following services, with an activation date of January 9, 2023
- Spectrum TV® Select, Entertainment and Sports View
- Spectrum Internet® Ultra 500 mbps with Wi- Fi (1 FREE Modem and Router)
- Two HD DVR Boxes
You are eligible for Two Spectrum Receivers with DVR service, plus one modem and router at no charge.
The monthly fees will be included in your HOA maintenance fees. You will also receive a bulk notification postcard from Spectrum on or about the activation date of January 9, 2023. The postcard will list the services included in the bulk and how to setup an account or to update your current equipment. The number to Spectrum Bulk customer care to call on or after the activation date is 1-855-326-5115.
To avoid any confusion it is recommended to call on or after January 9, 2023, at that time your account will have been updated in Spectrum’s billing system to reflect the new bulk contract. Calling sooner than the activation date your account may not be updated and the customer care rep will only see the services included with the current bulk agreement.
If you are currently a Spectrum subscriber you will keep the same account number and your services will be transitioned over to new agreement automatically. Your current billing rate will continue until the first bill after the activation date. Your new monthly invoice will show the adjustment amount and reflect the services included in the bulk with Spectrum as well as any equipment or additional services you have outside the agreement.
If you’re are a new Spectrum subscriber you will need to call to set up an account.
If you have services outside the bulk agreement it will be an additional charge billed to you individually (for example: additional Spectrum Receivers, additional Premium Channels, Pay per View, On Demand, Spectrum Voice®, etc.).
If you decide to move, you will be responsible for returning the Spectrum equipment to your nearest Spectrum Store or any FedEx location. Any unreturned Spectrum equipment will result in unreturned equipment fees.
Sincerely,
David Lapera
Owner Representation
We would like to remind owners that the State of Hawaii Real Estate Division requires that owners who are off-island for more than 30 days have a local representative with access to their unit. This name and contact information of this person should be communicated to the front office so that in the event of an emergency, be it fire or flood, services can access the unit. So, please let the front office know who to contact when you are off island, and periodically update that information as needed.
Security Threats
Chris and our security team work hard to protect our community and keep everyone safe. Unfortunately, in their line of duty, they are sometimes the subjects of abuse or threats of violence. As you can imagine this is completely unacceptable from an ethical, moral, and liability perspective. We have zero tolerance for this and will levy large fines, into the thousands if need be, to anyone who abuses or threatens our staff. If you are unhappy with something our security team has done or wish to report an issue please reach out to the front office or the property manager. People make mistakes but there is no room for this sort of bad behavior.
Santa is coming to town (again)
Unfortunately, due to adverse weather conditions, Santa and his helpers were not able to visit MVP at the scheduled time. Fortunately he’s passing through the area on Christmas Eve before he starts delivering presents, so we hope you’ll come and see him from 1pm to 3pm on December 24th. Kids can meet Santa, take photos, and participate in a lucky dip raffle! We hope to see all the good boys and girls of Makaha Valley Plantation soon.
A Note About Maintenance and Repairs
As we all know equipment can break down from time to time. As part of our proactive attitude we have our staff constantly monitoring lights in parking lots or stairways, hot water temperatures, gates, and potential water intrusion issues. They also monitor railings, stairs, laundry equipment and cleanliness of the grounds. When something breaks our staff addresses the issues as soon as possible and bring technicians in to repair if it is beyond our staff capabilities. When such events occur we ask that our residents be understanding knowing that we are working to correct the problem as soon as possible. If you notice an issue we ask that you contact security or the office depending on the hour of the day to make sure we’re aware of it. We appreciate your understanding and know that our team is working to provide excellent service.
Mahalo,
MVP Board of Directors